Managing your plan
Upgrade, downgrade, cancel, or ask about Event.
Where to change your plan
Open Billing in your dashboard, then Change plan. You can also pick a plan from the pricing page when signed in — each card links straight to the change-plan flow.
When Stripe billing is configured, Starter and Pro require Checkout. Free can switch in-app. Event is contact-sales during beta. Active subscriptions are managed from Billing → Manage subscription (Stripe portal).
Upgrading
Moving from Free to Starter or Pro, or from Starter to Pro, gives you a larger monthly allowance and more target languages per session. Paid upgrades go through Stripe Checkout when configured and typically take effect after payment succeeds. Proration follows Stripe’s billing rules for the subscription.
Downgrading and canceling
Downgrading to a lower monthly plan or back to Free reduces your allowance. With an active Stripe subscription, cancel or change plans from the customer portal so renewal matches your intent — otherwise your plan may revert on renewal. Check your current usage on the billing dashboard first. During beta, Free, Starter, and Pro all hard-cap: if you've exceeded the allowance, you won't be able to start new live sessions until the month resets or you upgrade.
Downgrades and cancellations on paid subscriptions typically apply at the end of the billing period so you keep your current allowance until then — confirm the timing in the Stripe portal.
Event plans (contact sales)
Event is for one-off conferences and large gatherings with no monthly subscription. During beta, Event is set up with our sales team — choose Event on Change plan to contact us for a quote. Illustrative meters are on the pricing page calculator.
- Event is not self-serve checkout during beta.
- You can return to a monthly plan anytime from Change plan once Event is no longer needed.
- Estimate a single gathering on the pricing page calculator before you contact sales.
Plan limits in the app
- Target languages — limited when you create a session based on your plan.
- Monthly plans (Free, Starter, Pro) — hard-cap during beta; going live is blocked when the allowance is exceeded.
- Event — quoted and activated with sales.